Email us
Account help, refunds, anything wallet-related. A person replies within one working day — usually much sooner.
support@karwano.comContact
Talk to a human
Real people answer, in Urdu or English. Wallet questions, verification hold-ups, partnership ideas — pick a channel and we will take it from there.
9am–11pm PKT, 7 days SOS monitored 24/7
Quick questions, voice notes welcome. We are bringing the support number online city by city — email works everywhere in the meantime.
Number live soonKarachi HQ
Building 58C, 3rd Floor, A Market, Commercial Area, Phase 2, DHA, Karachi 75500. Come by for chai. Visits are by appointment, so email first and we will put the kettle on.
Mon–Fri, 10am–6pmSupport hours: 9am–11pm Pakistan time, every day of the week. The SOS line never closes — alerts reach our response team within seconds, day or night.
Message us
Send us a message, right from here
Fill this in and press send — it goes straight to our support inbox and we reply to the email address you give us, usually within one working day.
Before you write
Your answer might already be waiting
Escrow, refunds, verification times, women-only rides — the FAQ covers the questions we hear every day.